Refund & Return Policy
All Sales Are Final
Due to the nature of our products, ALL SALES ARE FINAL.
We do not accept returns or refunds for:
Opened or used products
Buyer’s remorse
Incorrect product selection
Failure to read product descriptions, warnings, or policies
By completing a purchase on this website, the customer explicitly acknowledges and agrees that all sales are final.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery.
To be eligible for review, you must provide:
Clear photos of the product
Photos of the original packaging
Photos of the shipping label
Failure to submit complete documentation within the stated timeframe voids eligibility for replacement or store credit.
Approved resolutions are limited to:
Replacement of the same item, or
Store credit
Refunds are not guaranteed and are issued solely at our discretion.
Chargebacks & Payment Disputes
Customers agree to contact us directly before filing any chargeback or payment dispute.
Filing a chargeback without contacting us first is considered a violation of this policy and may result in:
Immediate account termination
Order blacklisting
Evidence submission to the payment processor, including:
Proof of delivery
IP address logs
Order confirmation
Policy acceptance timestamp
Unauthorized or fraudulent chargebacks will be actively contested.
Order Cancellations
Orders cannot be canceled once processing has begun.
Please review your order carefully before submitting payment. We are not responsible for errors made during checkout.
Shipping & Delivery Responsibility
Once an order is marked Delivered by the carrier, responsibility transfers to the customer.
We are not responsible for:
Stolen packages
Carrier delays
Incorrect shipping addresses entered by the customer
Shipping fees are non-refundable.
International Orders
International customers assume full responsibility for:
Customs fees
Import taxes
Duties
Seizures or refusals by local authorities
No refunds or chargebacks will be approved for international orders affected by customs regulations.
Fraud Prevention & Abuse
We reserve the right to:
Cancel orders suspected of fraud
Refuse service to customers with prior chargeback history
Report abusive activity to payment processors and fraud databases
Agreement to Terms
By placing an order on this website, you confirm that:
You have read and understood this policy
You agree to resolve issues through our support team
You waive the right to file unwarranted chargebacks
This policy is legally binding at the time of purchase.
Contact Information
For order issues, contact us at:
Email: support@notnatty.shop
Include your order number and supporting photos when applicable.